Partner Solution Finder (PSF)
Allows AWS end customers to search for a curated set of partners based on their filtered criteria selection. Partner Solution Finder is tailored for end customers and also serves as a feedback mechanism where end customers can supply customer satisfaction (CSAT) scores for partners.
the challenge
Create a secure place where AWS customers can locate AWS Partners can connect and accelerate their cloud journey. Customers need the ability to search by Partners, Solutions, Practices, and by Devices.
my role
Manger of Product Design I Lead UX designer I Design Reviewer I UX Sign-off
the process
Conducting a product evaluation and recognizing the disconnect between the business requirements, partner feedback, and user requests is a valuable insight. To gather more information and address this disconnect, conducting a usability study is a proactive step.
Product Evaluation, Recognizing the Disconnect, Usability Study
Followed up with a usability study, I took a user-centered approach to gather insights and make informed decisions. This study helped bridge the gap between the business requirements, partner expectations, and user needs, leading to a more user-centric and successful product.
the concepts
Choosing Polaris as the design system because it offers a comprehensive solution for this project's design needs. However, to be sure I thoroughly evaluate and test Polaris within the context of your specific project requirements to ensure it meets all your design goals and delivers the desired user experience.
the design
Partner central poor usability, lack of consistency, absence of reusable components, and high page load times significantly impact the user experience and overall effectiveness of a digital product. Moving forward, it' was necessary to develop a new set of basic building blocks to address these short comings.
Widgets and a new design system played a crucial role in providing important functionality and visual representation within a digital product. By focusing on these key elements, I ensure that the project addresses the partner's needs and priorities features.
the results
Partner Solution Finder had 768K unique visitors (+46% YoY) and 12M page views (250%), and generating 3,745 leads in 2022 (+7% YoY) with a 17%qualification rate (up 24% YoY). As of Q1 2023.
AWS Partners are uniquely positioned to help you accelerate your journey to the cloud and take full advantage of all that AWS has to offer.